Overview
If you're having issues completing your Noom purchase or applying a promo code, here's how to fix it and get started smoothly.
What to Know
- Promo codes can only be applied during sign-up—not after purchase.
- Only one promo code can be used per order.
- Promo codes may expire, so always check the offer's expiration date.
- Payment and promo code fields are handled through our website (not the app).
- If you signed up through a discounted offer link, you don't need to enter a promo code—your discount is applied automatically.
What to Do
To Apply a Promo Code When Signing Up:
Go to the Noom sign-up page (from our website, email, or offer link).
Enter your promo code in the Promo Code field before completing your payment.
Confirm that your discount is applied before finalizing the purchase.
Tip: If you clicked a promotional link, the discount is usually applied automatically—no code needed.
If You're Having Trouble Completing Your Purchase:
- Clear your browser cache and cookies.
- Try using a different browser (Chrome, Safari, Firefox).
- Disable browser extensions that might interfere.
- Make sure your payment method is valid and has sufficient funds.
- If using a VPN, try disabling it temporarily.